Terms of service
OVERVIEW
Welcome to Exhale Shop! The terms “we”, “us” and “our” refer to Exhale Shop. Exhale Shop operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Exhale Shop is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device settings and display configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your individual expectations beyond standard statutory guarantees under applicable law.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales quantities of any products offered on a case-by-case basis.
SECTION 3 - ORDERS AND CANCELLATIONS
When you place an order, you are making an offer to purchase. Exhale Shop reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Exhale Shop confirms acceptance via email. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting. Purchases, returns, and statutory rights to cancel under UK Consumer Contracts Regulations are governed strictly in accordance with our Return and Refund Policy.
Purchases made on our site are intended solely for personal or household use and not for unauthorized commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price displayed at the time the order is placed and confirmed in your order confirmation email. Unless otherwise stated, posted prices include or exclude applicable taxes and shipping charges as itemized during checkout.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You represent and warrant that:
(i) the payment information you provide is true, correct, and complete;
(ii) you are duly authorized to use such payment method;
(iii) charges incurred by you will be honored by your financial institution; and
(iv) you will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times provided at checkout are estimates only and are not guaranteed. We are not liable for shipping delays caused by transit carriers, customs procedures, or events outside our reasonable control. Risk of loss and title for items pass to you upon delivery of the items to the carrier or agreed delivery address. For full details on shipping methods, rates, and handling times, please see our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all content, designs, graphics, text, images, logos, and trademarks, are owned by or licensed to Exhale Shop and are protected by UK and international intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or download any material from our site without prior written consent from Exhale Shop.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge and agree that access to such tools is provided “as is” and “as available” without any warranties or conditions of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.
SECTION 8 - THIRD-PARTY LINKS
Certain content or links on our site may direct you to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials. We are not liable for any harm or damages related to transactions made on third-party websites. Please review the third party's policies before engaging in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Exhale Shop is powered by Shopify, which provides the e-commerce platform enabling us to offer the Services to you. Any sales or purchases made on our store are strictly between you and Exhale Shop. You acknowledge that Shopify is not responsible for sales, fulfillment, or liabilities arising directly from your purchases with Exhale Shop.
SECTION 10 - PRIVACY POLICY
All personal information collected through our Services is handled in accordance with our Privacy Policy and UK Data Protection Legislation (UK GDPR). By using the Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 11 - FEEDBACK AND USER SUBMISSIONS
If you submit product reviews, comments, suggestions, or other feedback to us, you grant Exhale Shop a perpetual, royalty-free license to publish, edit, copy, and distribute that content across our channels. We are under no obligation to maintain comments in confidence or offer compensation for feedback.
You warrant that your comments will not violate any third-party rights or contain unlawful, abusive, or malicious content.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site may contain typographical errors or inaccuracies regarding product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time (including after an order has been submitted).
SECTION 13 - PROHIBITED USES
You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to violate any international, federal, or local regulations and laws;
(c) to infringe upon or violate intellectual property rights;
(d) to harass, abuse, insult, or discriminate against any individual;
(e) to submit false or misleading information;
(f) to upload viruses or malicious code; or
(g) to collect personal data of others or bypass site security features.
We reserve the right to terminate your access to the Services for violating any prohibited uses.
SECTION 14 - TERMINATION
These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing use of our site.
Sections relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law shall survive any termination of this agreement.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any statutory consumer rights that cannot be excluded under English law.
Subject to statutory rights, the Services and all products delivered to you are provided "as is" and "as available" without express or implied warranties. Exhale Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Exhale Shop, its directors, officers, employees, and service providers from any third-party claims, liabilities, or expenses (including reasonable legal fees) arising from your breach of these Terms of Service or violation of applicable laws.
SECTION 17 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed without affecting the validity of remaining provisions.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of **England and Wales**. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website. Continued use of our website following changes constitutes acceptance of those updates.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
- Business Name: Exhale Shop (Exhale Store Ltd)
- Phone Number: +44 20 8374 9790
- Email: info@exhaleshop.co.uk
- Physical Address: 217 Firs Lane, London, England, N21 3HY, United Kingdom
- Registered Office Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT (We aim to respond within 24–48 hours)
- Company Registration Number: 16927192
