Shipping policy
Last Updated: 14 November 2025
At Exhale Shop, we aim to provide a smooth, reliable, and efficient delivery service for all our customers. Please read the details below to understand how shipping costs, processing times, and transit options work for your orders.
1. Order Processing & Cutoff Times
- Order Cutoff Time: 3:00 PM GMT (Greenwich Mean Time).
- Processing Time: All orders are processed within 1–2 working days (Monday to Friday, excluding public holidays).
- Orders placed after 3:00 PM GMT will begin processing on the next working day.
- During peak periods (sales, holidays, promotions), processing times may take slightly longer. If significant delays occur, we will notify you by email.
2. Shipping Options, Costs & Estimated Transit Times
UK Domestic Shipping
| Shipping Method | Estimated Transit Time | Shipping Cost |
|---|---|---|
| Standard Delivery (Royal Mail / Evri) | 3–7 working days | £3.99 |
| Express Delivery | 2–3 working days | £6.99 |
| Free Delivery (Orders over £150) | 3–6 working days | Free (£0.00) |
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your shipment.
4. Incorrect Delivery Address
Please ensure your shipping address is entered correctly at checkout. Exhale Shop is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your address, please contact us immediately at info@exhaleshop.co.uk. Once an order has been dispatched, delivery addresses cannot be changed.
5. Lost, Delayed, or Damaged Parcels
If you experience issues with your delivery:
- Delayed Parcels: Please check your tracking link first. If no update appears after 7 working days beyond your estimated delivery window, contact us at info@exhaleshop.co.uk.
- Damaged Parcels: Contact us within 48 hours of delivery with photo evidence of the damaged item and original packaging so we can arrange a replacement or refund.
6. Contact Information
For any questions regarding shipping or order updates, please reach out to us:
- Business Name: Exhale Shop (Exhale Store Ltd)
- Phone Number: +44 20 8374 9790
- Email: info@exhaleshop.co.uk
- Physical Address: 217 Firs Lane, London, England, N21 3HY, United Kingdom
- Registered Office Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT (We aim to respond within 24–48 hours)
