Shipping policy

Last Updated: 14 November 2025

At Exhale Shop, we aim to provide a smooth, reliable, and efficient delivery service for all our customers. Please read the details below to understand how shipping works for your orders.

1. Processing Times

  • All orders are processed within 1–2 working days (Monday–Friday).

  • Orders placed after 3pm will be processed the next working day.

  • During busy periods (sales, holidays, promotions), processing times may be extended. If so, we will notify you by email.

2. Shipping Options & Delivery Times

We currently ship within the UK and to selected international destinations.

UK Shipping

Service Estimated Delivery Time Cost
Standard Delivery (Royal Mail/Evri) 3–5 working days £3.99
Express Delivery 1–2 working days £6.99
Free Delivery Orders over £150 £0

3. Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if applicable).

  • Tracking availability depends on the selected shipping method.

4. Delivery Issues

If you experience a delay or your order has not arrived:

  1. Check your tracking link

  2. Confirm your delivery address

  3. Contact the courier directly (their details will be on the tracking page)

  4. If the issue remains unresolved, contact our support team at [insert email]

We will assist you in locating your parcel.

5. Incorrect Address

Exhale Shop is not responsible for orders delivered to incorrectly entered addresses.
If you notice a mistake in your address details, please contact us immediately — once the order has been dispatched, we cannot make changes.

6. Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive at all:

  • Contact us within 7 days of the expected delivery date for lost parcels

  • Contact us within 48 hours for damaged parcels (with photos)

We will investigate with the courier and offer a replacement or refund where appropriate.

7. Contact Us

For any questions regarding shipping, please contact:

Phone number: +442083749790

Email: info@exhaleshop.co.uk

Physical address: Lytchett House, 13 Freeland Park, Wareham Road, Poole BH16 6FA, United Kingdom

🕒 We aim to respond within 24–48 hours.