Contact

Contact Information

    • Business Name: Exhale Shop (Exhale Store Ltd)
    • Phone Number: +44 20 8374 9790
    • Email: info@exhaleshop.co.uk
    • Physical Address: 217 Firs Lane, London, England, N21 3HY, United Kingdom
    • Registered Office Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA
    • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT (We aim to respond within 24–48 hours)
    • Company Registration Number: 16927192

Frequently Asked Questions

Orders & Shipping

  • We currently ship across the UK mainland. All orders are processed and dispatched within 1–2 business days.

  • Standard delivery typically takes 3–5 business days following dispatch. Shipping costs and any applicable free shipping thresholds are calculated transparently at checkout before you make a payment.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link and consignment number so you can track your parcel in real time.

Returns & Refunds

  • We offer a 20-day return policy. You have 20 days from the date you receive your item to request a return. To be eligible, items must be unused, unworn, in their original packaging, and with all tags intact.

  • To start a return, please email our support team at info@exhaleshop.co.uk with your order number and reason for return. Our team will provide instructions and the correct return shipping address.

  • Unless the item arrived damaged or defective, customers are responsible for paying their own return shipping costs. We recommend using a trackable shipping service.

  • Once your return is received and inspected, we will notify you of the approval status. Approved refunds are automatically processed back to your original payment method within 5–10 business days.

Payment & Security

  • We accept major credit and debit cards (Visa, Mastercard, Maestro) processed securely via the Revolut Payment Gateway and PayPal. All prices are listed and charged in GBP (£).

  • Yes. Our checkout uses SSL encryption to ensure all personal and payment information is completely protected and securely processed.

Customer Support

  • You can reach us via email at info@exhaleshop.co.uk, by phone at +44 20 8374 9790, or by visiting our Contact Page. Our customer support team responds to inquiries within 24 hours on business days.